How To Guide: Exporting ZOHO Mail to mbox using Apple Mail in

A Step-by-Step Tutorial

By Alex
Export zoho to mbox with Apple Mail | GoodByeEmail

Exporting your Zoho emails to an mbox format via Apple Mail client is a straightforward process. This guide provides detailed instructions on how to do so, catering to both personal and corporate Zoho users.

Step 0 - Enabling IMAP Access in Zoho Mail

Make sure that IMAP Access is enabled in the Zoho Mail interface.
Login to www.zoho.com/mail > Settings > Mail Accounts > IMAP Access > Enable IMAP Access by clicking the checkbox

Step 1 - Open Apple Mail

Start up the Apple Mail application on your Mac.

Step 2 - Add a New Account

Go to Mail > Preferences > Accounts. Click on the "+" sign to add a new email account. Choose "Other Mail Account", skipping the default options provided.

Enter you preferred Display Name, Email Address of your account in Zoho and your password. Click Sign In


Step 3 - Entering Account Details

In the next screen, select the Account Type, and the Incoming and Outgoing server details as given below:

  • User Name: Your complete email address (user@yourdomain.com for domains hosted with Zoho and user@zoho.com for personal users)
  • Password: Zoho account password. You may require Application Specific password if Two-factor Authentication is enabled for your account.
  • Account Type: IMAP
  • Incoming Mail Server: imap.zoho.eu for personal users, imappro.zoho.eu for organization users who have their domains hosted with Zoho Mail.
  • Outgoing Mail Server: smtp.zoho.eu

Click "Sign In".


Step 4 - Synchronize with Zoho

Apple Mail will now sync with your Zoho Mail account. Ensure all your emails are downloaded and visible in Apple Mail, this may take a little while. We believe it's worth the wait, as choosing this method instead of using a third-party tool to extract your emails is the safest, as your emails don't have to pass through their servers.

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Step 5 - Export to mbox

In Apple Mail, highlight the Zoho email folder you want to export (e.g., Inbox). Navigate to Mailbox > Export Mailbox. Choose a save location, and Apple Mail will save the selected folder as an mbox file.

Apple Mail Export to mbox

Optional: Troubleshooting Apple Mail Configuration

Handling Authentication Errors:

If you encounter authentication problems:

  • Ensure your IMAP is active. If it's turned off, activate IMAP and retry.
  • If you have Two-factor Authentication enabled, visit accounts.zoho.eu and navigate to Two Factor Authentication. You might need an App-specific Password.
  • For those in organizations: Your administrator might have blocked IMAP access. Reach out to your email admin for clarity.

Resolving Connection Errors:

Connection issues often arise from incorrect server details:

  • Verify the Incoming and SMTP Server names.
  • Ensure SSL is enabled for the Incoming Server, with the port set to 993. To verify, navigate to Mail > Preferences > Accounts > Advanced.
  • For the SMTP server, confirm that SSL is active, and the Outgoing Port Number is correctly set. Check this under Mail > Preferences > Accounts > Outgoing Mail Server (SMTP) > Edit SMTP Server list. The port number is 465.

There you have it! Your Zoho emails are now exported to the mbox format using Apple Mail.

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